Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever.
We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient's name and shipping address. You agree that, if Buono cancels all or a part of your order, your sole and exclusive remedy is either that:
Buono will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
Buono will not charge your credit/debit card or bank account for the cancelled portion of the order.
Order/Delivery Confirmation E-mail and SMS
Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact Buono.
In case you have not received an Order Confirmation e-mail and SMS, please call on +974 7777 3974 or write to us at [email protected] .
You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.
Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.
BUONO reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Buono's suppliers, BUONO shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service.
If you have already been charged for the order and BUONO cancels your order, we will refund the amount.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
The message on the complimentary message card, which is provided by the user, can either be printed or hand written, depending on where the delivery is scheduled for.
Substitution Policy
Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, the substitution of flowers is necessary due to temporary and/or regional unavailability issues.
In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
Return, Refund & Exchange Policy
We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at
[email protected] or call us at +974-77773974 (10:00 AM-09:30 PM, Saturday-Thursday). Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.
In genuine cases the company will refund payment for the damaged and/or defective product, only. For the wrong product delivered, company will either replace the product with the right one otherwise refund the amount for the wrong product delivered.
Buono Qatar is not responsible and does not guarantee refund for cases where:
Flowers, plants, Chocolate, gift products and preserved items are delivered to incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product by the recipient.
Order Cancellation
You have the right to cancel an order up to 5 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by Buono after you have received a confirmation and Buono reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.
Online refund will process by Buono on confirmation over mail or phone call to the customer or recipient. Once processed by Buono, refund takes 10 to 15 business days to reflect in your account.
Payment Details
Order delivery is totally subjected to the payment credited in Buono . unless payment is received by us, the order will not be processed.
Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Card.
Buono doesn't take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.
Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can call us at +974 7777 3974 (10:00 AM – 21:30 PM, 6 days a week) or send us an e-mail with the photographs of the same at
[email protected], within 48 hours of receiving the product.
We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Buono, it takes 7-10 business days for the refund amount to reflect in your account.
Duplicate Orders
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.
Collection of Personally Identifiable Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or disable your account by emailing our Customer Support at [email protected]
The Special Notes& Instructions
- Buono will make sure that the required notes are implemented within the ``Special Order Instructions`` field and the Notes field without the slightest obligation to them
- Emphasis on the possibility of ignoring the note in the event that the note requests a service or request that is not available or it is with additional fees.
In our natural flower arrangements, we use the most natural, seasonal flowers available. Sometimes this may result in it not being available or the color requested not always available at the time of your order, we will work to provide the best alternative to make the design the same as requested.
- Our fresh flower arrangements use the most seasonal freshest flowers available. This may result in some of the flowers used in this design, not always being available at the time of your order. Buono will endeavour to notify you and provide the closest alternative in such cases.
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