Frequently Asked Questions- FAQ

Our story

Early 2011, Buono Qatar was created. Setting out to develop an extraordinary brand through the power of family, friendship, culture and passion.
From the beginning, Buono has blossomed and prospered in the art of gifting, resulting in our position as a market leader for chocolate and flowers in Qatar. A unique blend of traditional Qatari culture and hospitality, combined with classic Italian design and flair, presents a never ending, breathtaking fusion, of timeless beauty.

What does Buono do.?

Buono offers natural, high-quality ingredients, exceptional flavors, and uncompromising standards. Fused with spectacular creativity and innovation, complete freedom is awarded to customers during the customization process. We are passionate about trying to exceed the expectations of our customers each day, so that they can enjoy our products and the happiness they create for their family and friends to the fullest.

What payment methods do you accept online?

We accept Debit Card & Credit Card.

Can I place an order without creating an account.?

Yes. You can place an ‘Express Checkout’ order which is an easier way for newcomers to experience our online service. To order without an account, continue with your ordering journey and when prompted to login choose “Express Checkout” option. Provide your name, mobile number and your address at the checkout page! The purpose of this service is to give a chance to all newcomers to test our service and experience its simplicity, efficiency and reliability. Once familiar with our service, you can simply create an account to access all the added value features and benefit from a personalized ordering experience.

Do you have a same-day delivery.?

Yes, we deliver 7 days a week. If you order before 10pm, same day delivery is available for our Chocolate designs, flower bouquets and flower arrangements.

Can I include a card with my order?

With all orders we include a blank card. If you would like a personal message written in the card please write it in the Special Instructions field when ordering and we will type it onto a card.

How long does the online payment refund process take?

The duration of the refund process varies depending on the payment method you used. The refund for MasterCard and Visa may take up to 10 days. To learn more about our refund policy, we invite you to read our Terms and Conditions.

How can I contact Buono Qatar?

You can contact us anytime through live chat or email or Whatsapp our hotline number during our working hours Saturday to Thursday 10AM-10PM.